Overview
Star ratings help prioritize the order of question and answer recommendations (Q&A pairs) and content while responding to questionnaires. They optimize content in the Content Library, ensuring strong recommendations are presented first and reducing/removing weak recommendations. Star ratings can be updated by editing Q&A pairs in the Recommendation Engine at the question level, and within the Content Library.
Use Case: To assign greater favorability to questions and answers in the Recommendation Engine, or to devalue questions and answers so they are not available via the default Recommendation Engine. However, users can still find 0 star rating content via search.
Permissions
Only Admins and Content Owners can edit star ratings.
Applying Star Ratings to Q&A Pairs in a Project
- Go to the Section List within a project and select a question. The Recommendation Engine appears to the right.
- Hover over a Q&A pair and select the Options
menu, then click Edit.
- Expand the Metadata section and click on the star rating to apply it, then click Save.
Applying Star Ratings to Content in the Content Library
Rate Individual Content
- Click the Edit
icon next to the content you want to apply the star rating to.
- Expand the Metadata section and click on the star rating to apply it, then click Save.
Bulk Rate Content
- Click the checkboxes in front of the content you want to apply the star rating to (or click Select All); then click More > Other Bulk Options.
- Scroll down to the Privacy, Usage and Review section, click the Star Rating box, and click on the star rating to apply it; then click Save.
Check out the Responsive Academy course "Editing Individual Q&A Pairs in the Content Library" to keep learning!