Overview
You can save content to the Answer Library via toggle switches available at different levels within the application (the Instance level, Project level, Section level, and Question level).
Q&A pairs are only saved to the Content Library when the project is marked Complete. For more information, refer to (New UI) Marking Projects as Complete.
Each toggle can be enabled/disabled depending on your needs and provides an efficient way to maintain control of content in the Library and ensure duplicates are minimized and Q&A pairs remain accurate.
Example: Question level toggle
Click the icon next to the toggle to see the Save in Answer Library settings.
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Note: All Q&A pairs created within a project will be saved to the Answer Library when your instance is first activated.
Note: The Q&A pairs will be saved to the Answer Library when the project they are in is marked Complete. |
Use Cases:
- Disable the setting to prevent users from adding repeat content
- Enable the setting to allow users to easily and automatically save new content
Configuring at the Instance Level
To enable/disable saving Q&A pairs at the Instance level:
- Select your profile image from the bottom left corner.
- Click Organization Settings.
- From the Organization Settings menu options, click on Project, then Preferences.
- Click on the pencil icon next to Answer Library Save Options.
- Enable/Disable the Save Answers in Answer Library toggle switch, then click Submit.
Note: When updating this setting at the Instance level, any saved changes will only apply to projects created after clicking Submit.
Best Practice: Keep the Save in Answer Library toggle switch on at the organization level while you build up your Library. Once you’ve established your Library content, turn the Save in Answer Library toggle switch off. This will allow you to maintain a greater level of accuracy and control over your content long-term.