Overview
As an Admin user in Responsive you may need to view what your Owners are currently working on and reviewing. The Answer Library Review page aggregates all of the content that is pending review for Owner(s) to complete. This allows Owners to modify the content during the review, while a copy of the pre-review version is available to users in the Answer Library. The copy available in Answer Library is locked for any modifications, and is unlocked when the Owner(s) completes the review.
As an Admin user, if you need to complete the review cycle to move the content through its life cycle, you are able to mark the content as Reviewed. Admins and Super Admins can complete the review of content that is pending review, even if they are not the Owners of the content. For those of you utilizing Custom Roles, the “Admin” role must have the following two permissions to be able to complete review:
- Organization Settings > Content Library Setting
- Content Library > Edit - ALL
Accessing Answer Library Review Page
To access the Pending Review page to view your team's work, click on the Team Work tile on the Answer Library splash page and click on View All.
This will take you to the Answer Library Review Page where you can see all of the content that is currently Pending Review. You can filter to find the content that you want to look at using the normal Answer Library filters.
Note: Pending Review is comprised of content that has a review cycle that has been "activated". This will include that content that is overdue (due date has passed, with the red exclamation mark), as well as content that is in a review cycle.
Click here to learn more about Setting the Default Review Cycle
Admins Completing Review for Content
Admins can Complete Review for content they are not the assigned Owner of. Additionally, Admins who are assigned as an Owner to content with an ALL review process in a review cycle can Complete the Review for all of the Owners to mark the content as reviewed and push it out of the review cycle. See the steps below for more information on how to do this.
Select the content that you would like to review and then click COMPLETE REVIEW. You can do this for an individual content or in bulk.
Clicking COMPLETE REVIEW, will display a pop-up message as shown below.
Mark my work as complete: Select this option to mark only your work as complete.
Mark all reviewers' work as complete: Select this option to mark all reviewers'' work as complete, and it will push the content from Answer Library Review to Answer Library.
Once the required option is selected, click YES to complete the review. The content will then be moved to the Answer Library or the Answer Library Moderation page, based on the moderation preferences you have set.
If the content reviewer and moderator are the same user, once the review is completed, the content will skip moderation and will be moved to the Answer Library. However, if the review process is All, only if the last reviewer is a moderator, the content will be moved to the Answer Library.