Overview
You can clone the question-answer (Q&A) pair from Answer Library and Answer Library Moderation pages. Admins can clone the content with ease and can also do the required modifications before saving them as a new Q&A pair.
Use Case
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Cloning Q&A pairs allows you to create a quick baseline to modify contents when creating similar records in your Answer Library. For example, if you have a Q&A pair template populated for Product A which includes owners, tags, custom fields, star rating, and more, and you want to create a similar Q&A pair with all or the same metadata designations for Product B but modify the answer to reflect Product B's solution, you can simply clone the Q&A pair template for Product A and make the necessary change to the answer. This method saves time and reduces the amount of clicks it takes to create new content from a single existing record in the Answer Library. |
Cloning a Q&A Pair from Answer Library
To clone Q&A pair from the Answer Library, you can follow the steps below:
- From the Answer Library, click on the Q&A pair to be cloned.
- Click the More Options icon and select Clone.
The Answer Editor pop-up will be displayed as shown below:
- Make the required edits, if any and click ADD. A success message as shown below will be displayed.
Cloning a Q&A Pair from Answer Library Moderation
To clone Q&A pair from the Answer Library Moderation page, you can follow the steps below:
- From the Answer Library Moderation page, click on the Q&A pair to be cloned.
- Click the More Options icon and select Clone.
The Answer Editor pop-up will be displayed as shown below:
- Make the required edits, if any and click ADD. A success message as shown below will be displayed.