Overview
Note: The Translation tool is an add-on feature and must be enabled prior to use. Contact your account manager, or accountmanagers@responsive.io, to enable it.
The Translation Tool is an add-on for your Answer Library that can translate your content into many different languages. We support:
- Chinese Simplified
- Chinese Traditional
- Danish
- Dutch
- Finnish
- French
- German
- Greek
- Indonesian
- Italian
- Japanese
- Korean
- Malay
- Norwegian
- Polish
- Portuguese
- Russian
- Spanish
- Swedish
- Thai
- UK English (DeepL only)
- Vietnamese
Note: To inquire about additional languages, submit the suggestion in our application by clicking Submit Ideas and reach out to accountmanagers@responsive.io.
For an overview of this feature, download the attachment at the end of this article.
Setting Translation Preferences
You can set the translation preferences for your company at the Organization Settings by following the steps below:
- Go to Organization Settings > COMPANY > Translation Preferences. The Translation Preferences page will be displayed as shown below:
- Select the preferred translation engine for your organization from the drop-down options.
- Specify the translation usage limit.
- Click SAVE to save the selections. The selected settings will be applied for your organization.
Note:
|
Answer Library Q&A Pair Language Translation
To perform language translation at the individual Q&A pair level, follow the steps below:
- From the Answer Library, click on the Q&A pair to be translated.
- Click on the More Options and select Translate.
The Translate pop-up will be displayed as shown below:
- In the Source Language drop-down, select the current language of the Q&A pair (if applicable).
- In the Target Language drop-down, select the language you would like to translate the Q&A to.
- Click Translate. The translated content will be displayed as shown below:
- Click the More Options icon.
- Select Add as new Q&A pair. The Answer Editor pop-up will be displayed as shown below:
- Click SAVE. A success message as shown below will be displayed:
The newly added Q&A pair will be displayed as shown below:
The newly added Q&A pair will be displayed in the original Q&A pair as linked content (Click Q&A pair > More Options > View Properties):
Clicking Show Linked Content will display all linked content (translated content), along with the language in which it is translated (example: Japanese).
Answer Library Bulk Translation
Super Admin and Admin users can bulk translate answer library content using the Bulk Translate option. To perform a bulk translation, follow the steps below:
- From Answer Library, click Menu icon and select Bulk Translate.
The Bulk Translate page will be displayed as shown below:
- Select the Source Language and Target Language from the drop-down options.
- Select the Q&A pairs to be translated by selecting the associated checkbox or you can select all contents by selecting the Select All checkbox in the top.
- Once the content is selected, click TRANSLATE. A pop-up as shown below will be displayed:
- You can change the name, if required and click SAVE AND TRANSLATE. You will be navigated to the Answer Library page.
- Click Translation Queue icon on the top navigation bar. The translation details will be displayed as shown below:
Note: The LANGUAGE REVIEW tab will display the content that other users have assigned for your review. |
- Details such as the target language for translation, date of translation, count of content available for language review, moved to answer library, and count of content sent to moderation will be displayed.
- Click Language Review. You will be navigated to the Answer Library Translation Queue page.
- Select the content and accept/reject by clicking the respective icons from the top navigation bar.
A confirmation pop-up will be displayed as shown below:
Once accepted, the content will be moved to Answer Library/Answer Library Moderation pages. On the Answer Library Moderation Page, the translated content will be displayed under a separate tab, TRANSLATED. If the content is rejected, it will be discarded.
- Once the content is moderated, the updated count will be reflected in the translation queue.
Note:
|
Assigning Language Reviewers
From the Language Review page, you can assign content to other users for their review individually or in bulk.
Assigning in Bulk
To reassign in bulk, you can follow the steps below:
- Click 'select all' checkbox or click the checkbox associated with the content to be edited.
- Click the more options menu and select Update Language Reviewers.
The Language Reviewers pop-up will be displayed as shown below:
- You can assign new reviewers or remove existing reviewers.
- Click SAVE to update the new language reviewers.
Assigning Individually
To update language reviewers for an individual Q&A pair, you can follow the steps below:
- Click to expand the content for which the language reviewer has to be updated.
- Click the Language Reviewer icon. The Assign Language Reviewers pop-up will be displayed as shown below:
- Enter the user name you would like the content to be reassigned to and click SAVE.
Note:
|
Language Review
The LANGUAGE REVIEW tab will display the content that other users have assigned for your review. Once content is assigned for your review, you are also assigned as the owner of that content. You can review the content, accept/reject them, as well as reassign the language review to other users.