Overview
Responsive's Out of Office (OOO) functionality will notify sender about the non-availability of the user along with a visual indication that the user is out of office.
When enabled, the OOO feature auto sends a notification when the recipient receives email notification through the application, e.g. tasks, assignments, comments. An airplane icon also displays next to the user's name in the application, to indicate the user is OOO. The OOO notification setting remains enabled until the Out of Office flag is disabled in the user's email account and the user logs back into the application.
Gmail Email Server
Step 1: From Gmail Settings, turn on Vacation Responder.
Step 2: From Responsive, assign sections or questions to the user for whom the vacation responder is turned on. After the assignment:
- Responsive will send the assignment notification to the user. As the vacation responder is turned on for the user, Gmail will send the OOO email to Responsive.
- Once Responsive receives the OOO response from Gmail, Responsive will notify the sender with an email as shown below:
Along with the notification, an OOO indicator will also be available to indicate that the user is OOO.
The OOO indicator will be visible and OOO notifications will continue to send until the user logs back into the application.
Exchange Email Server
Step 1: From Exchange Settings, select Automatic replies.
Step 2: Select Send automatic replies.
Step 3: Select Send automatic replies to all external senders and specify a reply message.
Step 4: Click OK.
Step 5: From the Responsive app, assign sections or questions to the user for whom the automatic replies is turned on. After the assignment,
- Responsive will send the assignment notification to the user. As the automatic reply is turned on for the user, Exchange server will send the OOO email to Responsive.
- Once Responsive receives the OOO response from Exchange, Responsive will notify the sender with an email as shown below along with the out of office message configured by the user.
Along with the notification, an OOO indicator will also be available to indicate that the user is OOO. The OOO indicator will be visible and OOO notifications will continue to send until the user logs back into the application.
Clicking on the OOO indicator (Flight icon) will display the out of office message.