You may be surprised to find out that simply clearing your cache and refreshing your browser can alleviate issues you may encounter in Responsive.
Here are some common issues that clearing your cache will fix:
- Login issues
- System features or navigation buttons not visible
- New release features do not appear
- Images not populating (broken link appears)
Note: Responsive is optimized for Chrome and therefore is fully compatible with Edge Chromium. We do support Chromium Edge and you do not need to use it in Compatibility mode |
You can quickly clear your browser's cache using these shortcut keys:
- Chrome & Firefox
- Windows - CTRL + F5
- MacOS - Command + Shift + R
- Safari
- Command + Option + E
- Microsoft Edge
- CTRL + Shift + Delete > Temporary Services and Files > Delete
In addition to clearing your cache, other best practices include:
- Ensure that you're working in an updated version of a Chrome browser
- Only log into Responsive from one browser or tab
If these quick fixes do not resolve your issue, please contact our Support team for further assistance.