Linking Additional Answers to Content in the Answer Library

Overview

Responsive allows you to link Answer Library content so you can, for example, link similar answers. If one answer needs to be updated, you can check to see if the others need to be changed too.

Note: The translations of a Q&A pair are automatically linked.

 

Linking Content

To link content in the Answer Library, follow the steps below:

1. Open the content you want to add a linked content.
2. Click More Options
3. Select Link.

The Link Answer Content pop-up will be displayed. From here, find the Q&A pair you are wanting to link.

4. Select one or more questions to be linked and click LINK. The linked content will be indicated as shown below:

5. To view the linked content, click Linked Answers. The Properties pane will be displayed with the linked content.

Unlinking Content

1. To remove a link between Q&A pairs, search for one of the pairs and then click it to expand it.

 

2. Click the menu icon (three stacked dots) for the pair, and select View Properties from the menu.

 

3. Select Show Linked Content to see all the Q&A pairs linked to this one.

4. Click the unlink icon for the Q&A pair you want to unlink. 

 

The pairs are no longer linked.

 

Subscribing to Linked Content

When content is linked and there are any changes made to the linked content, subscribing to linked content will alert user of any changes made to the linked content. Users can view and compare the changes, and make the required modifications.  To subscribe to a linked content, you can follow the steps below:

1. From the Answer Properties pane, click on the content to be subscribed.
2. Click the subscribe icon associated with it as shown below:

The Subscribe Content pop-up will be displayed as shown below:

3. Turn on the Subscribed toggle switch and click SAVE. A success message will be displayed and the color of the subscription icon changes to green.

 

Updates on Subscribed Content

When there are updates on subscribed linked content (question/answers), a notification will be sent to the user in the Answer Library Notifications. The updates will also be displayed as a hyperlink on the content metadata as shown below:

To view the subscribed content updates and make modifications to your content, you can follow the steps below:

1. Click SUBSCRIBED CONTENT from the Notifications tab. The contents for which updates are available will be displayed.

Note: If the same content is translated in multiple languages, it will be displayed as highlighted below:

2. Click the content to view and compare the updates. The Compare Subscribed Content pop-up will be displayed as shown below:

3. To make updates to this content, you can manually type in the new response in the Response textbox under My Content.
4. For translated content, to retranslate, click and select Retranslate. 

Note: The Retranslate option will be available only if the Language attribute is available for the Q&A pair.

 

The Translate pop-up will be displayed, from where you can retranslate the content.

Note: The Translate option will be available only if the response headers match.

5. Once translated, click Copy to copy and paste the response in the response in the Response textbox under My Content.
6. Click MARK AS DONE to save the updates.

7. A confirmation pop-up will be displayed where you can click SAVE to save the updates. To continue editing you can select CONTINUE EDITING. Once updated, the count of pending content will be updated as shown below:

 

Note: You can also view the content updates by clicking the Linked Answers from the metadata tab. Click the info icon to view and compare the updates. You can search for linked content using Advanced Search.

 

Managing Linked Content

You can see the links between Q&A pairs by exporting the content to a Word document or an Excel spreadsheet as usual. Link ID will appear in one row in the document or one column in the spreadsheet.

 

Word Example:

 

Excel Example

 

You can see which pairs are linked and change the links by changing the Link ID values:

• To link a new Q&A pair, copy the value in the Link ID and paste it in the Link ID column of the new Q&A pair
• To unlink a Q&A pair, delete the value in the Link ID column for the Q&A pair you would like to unlink
• To move a Q&A pair from one linked group to another, replace the existing Link ID value with the value from another Q&A pair

When you are finished making your changes, import the file back into Responsive to update your Answer Library.