Overview
If something in an RFP is unclear, you can send a request back to the issuer to get more information to help you complete the questionnaire. You can enter clarifications for the project and then export them into an Excel spreadsheet. After the issuer updates the spreadsheet with the needed information, you can import it into Responsive.
Clarifications can be added to either the Clarification page or at the question level.
- Clarifications posted at the question level can also be seen in the Clarifications tab.
- You can bundle and export all clarifications by using the Export button on the Clarifications screen inside the project.
Use Case: A questionnaire is unclear about whether the question refers to one location or all your company’s locations. You can send them a clarification from Responsive to get the details.
Adding Clarifications to a Project
Adding Clarifications on the Clarifications Page
- Go to the Clarifications tab and click Add Clarification.
- Add the Clarification Question and click Create.
Adding Clarifications at the Question Level
- Click the More Options menu in the question and select Clarifications.
- Enter the clarification and click Post.