Assigning Users as Internal Contacts

Overview

An Internal Contact is a user selected to field questions directly from colleagues within Responsive. The Internal Contact typically owns the Responsive application internally and is the first line of defense against all questions for the organization.

Assigning Users as Internal Contacts

To assign an Internal Contact:

1. Click your avatar in the bottom left corner and select Organization Settings.

   

2. Under User Management go to Manage Users. Select the user to be assigned as an Internal Contact.

   

3. Under the Attributes section, select the Internal Contact checkbox.
   

   

4. Click Save.

   

With Individual Contacts assigned, users can select Email Internal Contact in the footer of Responsive, allowing them to send a direct message to any or all assigned Internal Contact(s).