Overview
We continue to send out notifications until the project is marked as complete, canceled, or archived. Often users update the project stage as complete but are frustrated when the system continues to send out notifications.
Since the project status values are fully customizable, the solution is not able to accept an executable action based on those values. As long as the project lies in the current folder under response projects, you will continue to receive notifications.
You must update the project status by the following the workflow below.
Marking Projects as Complete
- Select the project you wish to update.
- Select Menu.
- Select Complete Project.
- Select the appropriate time and date for the project to be marked as closed.
- Select Submit.
Notes:
- Completing a project will move Q&A pairs to the Answer Library, if the settings is enabled in the Organization Settings or for individual Q&A pairs.
- Completing a project generates reporting metrics in Executive Dashboard.
- While completing a project, you can select the check-box for Mark as Archived to directly move the project to Archived.
Please see the video below as a reference: