How to Raise a Request Clarification

Overview

If something in a Request is unclear, you can send a clarification to the issuer to get more information to help you complete the questionnaire. You can enter clarifications for the request and then export them into an Excel spreadsheet. After the issuer updates the spreadsheet with the needed information, you can import it into Responsive.

You can create clarifications at the section and question level.

Use Case: A questionnaire is unclear about whether the question refers to one location or all your company’s locations. You can send them a clarification from Responsive to get the details.

Adding Clarifications

1. To add clarifications for a request, click Responders and select Clarifications. The Clarification page appears. If there are any clarifications already added, it will be displayed here.

2. Click Post a Clarification. The Post a Clarification pop-up appears.
3. Select Send To All or Selected Vendors. If the Selected Vendors option is selected, select the vendors from the drop-down list.
4. Specify the Question and Response.
5. To attach a file, click the attach icon. 
6. To notify the vendors at a later time, click Notify Later.
7. To immediately send the clarification, click Send.