You can compare and merge Q&A pairs from the Content Library.
When content owners, managers, and admins apply certain filters or criteria to the content and find similar or near duplicate content, they can now select, compare, and merge them to retain the most useful piece of content.
This functionality helps remove similar and near duplicate content from the Library and reduces the end users' time for finding content.
Note: This feature is limited to active Q&A pairs only; documents cannot be merged.
To compare and merge Q&A pairs, you can follow the steps below:
- Select one or more questions from the content library's Library tab. You can filter as per your requirement and select the content.
- Click the More menu options and select Compare and Merge.
Note: To compare and merge, select more than one Q&A pair, ensuring at least one of them is active. Else, this option will appear as grayed out.
- The Compare & Merge pop-up will appear. Differences will be highlighted in a red color bar. Any edits made will be displayed with a green color bar. You can make the required edits and click Merge to merge the content.
- Clicking Merge will display two options: Merge this Q&A pair and Hide and Apply.
- Select the required option. Once content is merged, a success message will be displayed.
Other Actions
- To view only the differences, enable the toggle Only show differences.
- To swap the primary Q&A pair, click Swap with Primary.
- To delete the selected Q&A pair, click the delete icon.
- To archive the selected Q&A pair, click the archive icon.
- To hide the selected Q&A pair, click the hide icon.
- To bulk merge contents, click Bulk Merge.
Bulk Merge
- To bulk merge Q&A pairs, click Bulk Merge. The Bulk Merge pop-up will appear.
- Select the required fields to be merged.
Note: Choosing fields here will apply changes to all selected Q&A pairs, and will merge them into the primary Q&A pair. - Click Review Changes. The bulk merge will be done and the review page will be displayed. You can review the bulk merges applied on the left pane. You can choose to apply the bulk changes by clicking Apply changes and merge selected Q&A pairs or can revert the bulk changes by clicking Revert changes from the right pane.